Do you work internationally?
Yes, we work with businesses from all around the world. Whether you're based in North America, Europe, Latin America, or beyond, we tailor our services to meet your specific needs and market demands. Distance is never a barrier—our remote collaboration process ensures smooth communication and effective results.
What happens if I need a customized service?
If our existing packages don’t fully meet your needs, we’re happy to create a customized service plan just for you. We encourage you to set up a 1:1 call with us, where we can discuss your goals, challenges, and specific requirements. This way, we can build a strategy that’s perfectly aligned with your business objectives.
Do you offer ongoing support after completing a project?
Yes, we offer ongoing support for both website and social media management projects. We can provide maintenance, updates, and further optimization as your business grows. Additionally, if you need ongoing social media management, you can opt for regular consultations or package renewals to keep your strategies fresh and effective.
How do I know which package is right for me?
Choosing the right package depends on your business goals and current needs. If you're unsure which option best suits your goals, we recommend setting up a 1:1 consultation call. During this call, we'll evaluate your business, help you understand the benefits of each package, and guide you in making an informed decision.
How long does it take to complete a project?
The timeline varies depending on the scope of the project. For website design, it typically takes 2-4 weeks for basic projects, and more complex websites may take longer. Logo designs and social media optimizations can be completed within a week or two, with additional time for revisions. We’ll provide you with a more accurate timeline after our initial consultation.
What system do you use to send invoices?
We use SquareUp to send invoices, which allows for easy payment and tracking. Once your project is confirmed, we’ll send you an invoice through Square, and you can pay securely online. You’ll also have access to your payment history and receipts for your records.
What is your process for starting a project?
Once we agree on the service package, we’ll schedule a discovery call to understand your needs, goals, and vision. From there, we create a customized strategy, followed by a project timeline. You’ll receive a proposal outlining the scope of work, and once approved, we begin the execution process.
Will I be able to make changes during the project?
Absolutely! We offer revisions during the project, especially for logo designs and website layouts. We’ll work closely with you to ensure that the final product aligns with your vision, and we make adjustments based on your feedback until you’re satisfied.
Can I cancel my project if I change my mind?
We understand that plans can change. If you need to cancel a project, please notify us as soon as possible. Our cancellation policy outlines any applicable fees based on the progress of the project. We’ll make sure to discuss this with you at the start, so you’re fully aware of the terms.
Do you provide training on how to manage my website or social media after the project?
Yes, we provide training to ensure you're confident in managing your website or social media after the project is completed. For websites, we can offer a walk-through on how to update content. For social media management, we can guide you on how to use analytics and optimize engagement.
Are your services only for businesses, or can individuals use them as well?
Our services are available to both businesses and individuals. Whether you’re a startup, personal brand, or established company, we’ll tailor our approach to meet your needs. If you're an individual looking to enhance your personal brand, we’re happy to help with social media strategies and design services.